Shipping & Returns
My planners are made to order so it takes up to 14 days to prepare it before shipping. Due to quite long distance between Poland and e.g. USA, shipping require additional week or two.
Estimated shipping times:
North America: 10 - 16 business days
Europe: 4 - 7 business days
Australia, New Zealand and Oceania: 10-16 business days
Asia Pacific: 10 - 16 business days
If you choose the UPS delivery option - delivery time is 2-4 business days.
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on your local post offices.
The delivery date may change during holiday time, because of the customs or weather conditions. When delay occur I will help you to track the package. No refunds will be made before the 8 weeks as expired.
I do my best to deliver your orders as soon as possible. Each planner is packed well in a special box to avoid any damage during shipping.
Returns & Exchanges
All planners are made to order so I do not accept any cancellation after 6h from placing an order. Please, double check your order and shipping/processing policy before making an order. MADEtoPLAN offer personalized items so that mean you can't return them.
I do NOT accept exchanges or returns as all of my planners are personalized.
I don't offer any refunds when orders are returned to me due to the incorrect shipping address. I can resend the planner for an additional shipping charge to the customer.
If you don't pickup your order or refuse delivery and it is returned to me - I will not offer a refund. I can resend the planner for an additional shipping charge to the customer. I always provide the tracking number so you can easily keep an eye on the package.
In case of damage during shipping, let me know about it within 24 hours. I will replace damaged item.
WRONG SHIPPING ADDRESS:
Unfortunately, I am not responsible for the incorrect address. If you do not inform me about changing the address before shipping, there will be no refund option. Of course I can resend the order for an additional shipping charge to the customer if I receive it back in the mail.